Refund Policy

This Refund Policy explains when and how payments for Rapid-Cleaner (the "Program") may be refunded.

It applies to purchases from RAPID-LOGIC LTD, a company incorporated in England and Wales under company number 17306688.

This Policy supplements the End-User Licence Agreement ("EULA") and your order confirmation.

If there is a conflict between this Policy and mandatory consumer law, mandatory consumer law prevails. Otherwise, the EULA governs except where this Policy expressly grants more generous refund rights.

Unless this Policy, the EULA, your order confirmation or applicable law states otherwise, subscription fees are non-refundable once supply of the Program has begun.

1. Scope and Key Terms

This Policy applies to paid personal, non-commercial licences for Rapid-Cleaner, including:

• Initial purchases.
• Subscription renewals.

A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession.

Nothing in this Policy excludes or restricts any legal right or remedy that cannot lawfully be excluded or limited.

2. Payment Partner and Merchant of Record

Purchases are processed by the Payment Partner identified during checkout and in your order confirmation.

The Payment Partner acts as the merchant of record and is responsible for:

• Processing payments.
• Collecting applicable taxes.
• Issuing invoices and payment confirmations.

Where a refund is approved or legally required, we will coordinate the refund with the Payment Partner.

Refunds are normally returned to the original payment method used for the purchase.

3. Cancelling Renewal Is Not the Same as Requesting a Refund

You may cancel automatic renewal at any time by:

• Using the subscription-management link in your order confirmation.
• Managing your subscription through your account.
• Contacting our support team.

Cancellation becomes effective at the end of the current paid subscription period.

After cancellation, you may continue using the Program until your subscription expires, and no further renewal payments will be taken.

Cancelling a subscription does not automatically entitle you to a refund for the current subscription period.

A refund for a renewal payment is available only where required by applicable law, where a billing error has been confirmed, or where another provision of this Policy expressly applies.

4. Fourteen-Day Right of Withdrawal for Certain Consumers

If you are a consumer in the United Kingdom, the European Economic Area or another jurisdiction providing an equivalent right, you will normally have fourteen (14) days from the conclusion of the distance contract to withdraw without giving any reason.

Rapid-Cleaner is digital content supplied without a tangible medium.

If, during checkout, you expressly consented to the Program being supplied before the end of the withdrawal period and acknowledged that this would cause you to lose your statutory right of withdrawal, that right ends once the download, activation or other supply of the Program begins.

If you did not provide both the required consent and acknowledgement, or if supply has not yet begun, you may exercise your withdrawal right by sending us a clear statement within the withdrawal period.

You may use the model cancellation form provided during checkout, although you are not required to do so.

Where withdrawal is valid, all payments received from you will be refunded without undue delay and no later than fourteen (14) days after we receive your request.

Refunds will normally be made using the same payment method that was used for the original purchase.

This section does not affect your statutory rights where the Program is faulty, not as described or otherwise does not conform to the contract.

5. Faulty, Misdescribed or Non-Conforming Digital Content

Consumers benefit from mandatory legal rights regarding digital content.

In the United Kingdom, the Program must be:

• Of satisfactory quality.
• Fit for the purpose made known to us.
• As described.

If the Program does not conform to the contract, we may first offer to repair or replace it within a reasonable period, without significant inconvenience and at no additional cost where that remedy is available.

If repair or replacement is impossible, disproportionate or not completed within a reasonable time, you may be entitled to an appropriate price reduction which may be up to the full amount paid.

Local consumer protection laws may provide additional remedies, including termination of the contract and a refund where there is a serious lack of conformity.

Nothing in this Policy limits those mandatory legal rights.

6. Other Circumstances in Which a Refund May Be Due

A refund may also be available in the following situations:

• We permanently cease support for an operating system or hardware configuration in circumstances that materially prevent you from using the Program.
• We discontinue the Program and terminate the End-User Licence Agreement.
• We introduce a material change to the End-User Licence Agreement which you reject before it takes effect.
• We or the Payment Partner confirm a duplicate charge, incorrect amount or another billing error.

Where applicable, refunds will normally be calculated on a pro-rata basis for the unused portion of the subscription period unless applicable law requires another calculation.

Any billing errors will be corrected by refunding or otherwise adjusting the incorrect amount.

7. Requests That Are Normally Not Eligible

Subject to mandatory consumer protection laws and the other provisions of this Policy, refunds are not normally available solely because:

• You changed your mind after supply of the Program had begun and your statutory right of withdrawal had validly expired.
• You stopped using or uninstalled the Program during an active paid subscription period.
• You forgot to cancel automatic renewal before the renewal payment was processed.
• You did not actively use the Program after your subscription renewed.
• Your device does not meet the published minimum system requirements.
• The issue is caused by unsupported hardware, drivers, third-party software, malware or other external factors beyond our control.
• Your licence has been suspended or terminated because of misuse, unauthorised redistribution, unlawful activity or another material breach of the End-User Licence Agreement.

In individual circumstances, we may choose to provide a goodwill refund at our sole discretion.

Any discretionary refund does not create a precedent or an obligation to provide the same outcome in future cases.

8. How to Request a Refund

To request a refund, please email our support team using the email address associated with your purchase.

Your request should clearly state that you are requesting a refund or exercising your statutory right of withdrawal.

Please include the following information:

• Order or invoice number.
• Date of purchase.
• Amount paid and currency.
• Reason for the refund request.

If your request relates to a technical issue, please also provide:

• A description of the problem.
• Troubleshooting steps already attempted.
• Your operating system.
• Your installed Program version.

We may request additional diagnostic information where reasonably necessary to investigate the issue.

Please do not send payment card numbers, CVV codes, passwords or other security credentials by email.

The Payment Partner may separately ask you to verify the transaction using its secure systems.

We aim to acknowledge refund requests within five (5) business days. Acknowledgement does not mean that the request has been approved.

9. Refund Processing and Effect

Approved refunds are processed by the Payment Partner using the original payment method whenever possible.

We do not normally provide refunds in cash, to another account or using an alternative payment method.

Refunds will be arranged without undue delay.

The time required for funds to appear in your account depends on your payment method, the Payment Partner and your financial institution.

Where a pro-rata refund applies, it is calculated based on the unused portion of the paid subscription period unless applicable law requires a different calculation.

If a full refund is issued, your licence may be deactivated immediately and you must stop using and uninstall the Program.

Where a pro-rata refund follows early termination, access to the Program ends on the effective cancellation date.

Taxes, exchange rates and currency conversion are handled by the Payment Partner and relevant financial institutions. Exchange-rate differences or bank fees may affect the amount ultimately credited to your account.

10. Local Consumer Laws

Rapid-Cleaner is available to customers worldwide.

Depending on your country or state of residence, you may benefit from additional statutory rights relating to refunds, cancellation or digital content that cannot be excluded by this Policy.

This Refund Policy is governed by the laws of England and Wales.

However, if you are a consumer, you continue to benefit from any mandatory legal protections and court rights available under the laws of your country of residence.

11. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in the Program, our business practices, our Payment Partner or applicable law.

Where a change materially affects your existing rights, we will provide at least thirty (30) days' advance notice by email before the change takes effect.

Changes that do not materially affect your rights may become effective immediately upon publication of the updated Policy.

The current version number and effective date are shown at the beginning of this Policy.

Previous versions are available upon request.