Privacy Policy

This Privacy Policy explains how RAPID-LOGIC LTD collects, uses, shares and protects personal data in connection with the software Rapid-Cleaner (the "Program") and our website.

It is written to meet the requirements of the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation ("EU GDPR").

This Policy forms part of, and should be read together with, the End-User Licence Agreement for Rapid-Cleaner.

1. Who We Are and How to Contact Us

Controller

RAPID-LOGIC LTD is the controller of the personal data described in this Policy.

Company Number: 17306688

Registered Office:

Privacy enquiries:

We have not appointed a Data Protection Officer. All privacy enquiries are handled by our support team.

2. Scope of This Policy

This Policy applies whenever you:

• Purchase the Program
• Activate the Program
• Use the Program
• Visit our website
• Contact customer support
• Receive marketing communications

This Policy does not apply to third-party websites or payment services, each of which has its own privacy policy.

The Program is not directed at children.

3. Personal Data We Collect

Account and Licence Data

• Email address
• Licence key
• Subscription plan
• Purchase date
• Activated devices

Transaction Data

• Purchase amount
• Currency
• Purchase date
• Receipt reference
• Country for tax purposes

Technical and Device Data

• IP address
• Operating system
• Hardware configuration
• System language
• Program version
• Installation identifier

Optional Usage and Diagnostic Data

• Program usage
• Performance statistics
• Error reports
• Crash reports

Support Data

• Emails
• Support requests
• Logs
• Screenshots

Marketing Data

• Marketing preferences
• Consent records

Website Data

• Cookies
• Analytics information

4. How We Use Your Data

5. Consent and Optional Telemetry

Telemetry is disabled by default.

It is collected only after you provide your consent within the Program.

You may withdraw your consent at any time through the Program settings or by contacting us.

Marketing consent can also be withdrawn at any time using the unsubscribe link contained in our emails.

6. Payments and Our Payment Partner

Purchases are processed by our Payment Partner acting as the merchant of record.

Payment card and banking details are never stored by RAPID-LOGIC LTD.

We receive only the transaction data necessary to issue licences, provide support and fulfil our legal obligations.

7. Cookies and Similar Technologies

Our website does not set cookies and does not store anything in your browser. Nothing about your visit is kept once you leave the page.

When you arrive from an advertisement, the link may carry campaign parameters (such as the campaign name and, outside the EEA, the United Kingdom and Switzerland, the advertising platform's click identifier). These parameters stay in the page address while you browse and are sent to our servers only when you download the application or start a purchase, so that we can tell which campaign led to it. Click identifiers from visitors in the EEA, the United Kingdom and Switzerland are discarded on receipt.

When you download the application, we keep a one-way hash of your IP address for up to one hour so that the installer, when you run it, can be matched to that download. The hash cannot be reversed into your address and is deleted after the hour.

The Rapid-Cleaner desktop application itself does not use cookies.

8. Who We Share Your Data With

We do not sell your personal data and do not share it for behavioural advertising.

Your information may be shared only with:

• Cloud hosting providers.
• Email delivery providers.
• Customer support platforms.
• Analytics providers.
• Our Payment Partner.
• Lawyers, accountants and auditors where required.
• Law enforcement authorities where required by law.
• A successor company in the event of a merger, acquisition or sale of the business.

All processors act only under our documented instructions and applicable data protection agreements.

9. Where Your Data Is Stored and International Transfers

We use commercial cloud infrastructure and carefully selected service providers.

Depending on the provider, your personal data may be processed in:

• United Kingdom
• European Economic Area (EEA)
• United States

Whenever personal data is transferred outside the UK or EEA, we ensure that appropriate safeguards are in place.

• Adequacy decisions.
• UK International Data Transfer Agreement.
• EU Standard Contractual Clauses.
• Other lawful transfer mechanisms.

Additional security measures, including encryption and transfer risk assessments, are applied where appropriate.

10. How Long We Keep Your Data

Where required by law, personal data may be retained for a longer period.

11. Security

We apply appropriate technical and organisational measures to protect personal data.

• Encryption in transit.
• Encryption at rest.
• Access controls.
• Multi-factor authentication.
• Monitoring and logging.
• Secure development practices.
• Regular security reviews.

Although we use industry-standard security measures, no system can be guaranteed to be completely secure.

If a personal data breach is likely to affect your rights, we will notify the appropriate supervisory authority and, where required, affected users.

12. Automated Decision-Making

We do not make decisions producing legal or similarly significant effects based solely on automated processing.

Automated checks are used only for licence validation and fraud detection.

If a licence is suspended following an automated check, you may contact us and request that the decision be reviewed by a member of our team.

13. Your Rights

If you are located in the United Kingdom or the European Economic Area, you have the following rights regarding your personal data:

• Right of access – obtain confirmation whether we process your personal data and receive a copy of it.
• Right to rectification – request correction of inaccurate or incomplete personal data.
• Right to erasure – request deletion of your personal data where there is no lawful reason for continued processing.
• Right to restriction – request restriction of processing in certain circumstances.
• Right to data portability – receive your personal data in a structured, commonly used and machine-readable format.
• Right to object – object to processing based on our legitimate interests or to direct marketing.
• Right to withdraw consent – withdraw any consent you have previously provided.
• Right to lodge a complaint with the appropriate supervisory authority.

To exercise any of these rights, please contact us using the details provided below.

14. Complaints

We encourage you to contact us first so that we can try to resolve your concern directly.

If you are not satisfied with our response, you may submit a complaint to the relevant data protection authority in your country.

15. Children

Rapid-Cleaner is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal data, please contact us immediately so that we can delete the information.

16. Users Outside the UK and EEA

Rapid-Cleaner is available worldwide.

Regardless of where you live, we apply the privacy standards described in this Policy as our baseline level of protection.

Users in certain jurisdictions may have additional rights under applicable local laws.

California residents may exercise the rights available under the California Consumer Privacy Act (CCPA), including requesting access, correction or deletion of personal information where applicable.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.

The latest version will always be published on our website together with its version number and effective date.

Where required by law, we will notify users about material changes before they become effective.